UnoX1 - A Citizenship Resources Management for Public Administrations
The UnoX1 project is a Citizenship Relationship Management.
The project aims to provide a flexible web-based platform for
Public Administrations to provide information to its citizens.
By using Unox1, an organisation will be able to setup an information
and communication System addressed to all users of a community
(e.g. Civic Network users) which allows to:
- receive information on selected issues, presented by decentralised
editorial offices of different City Services via different channels
(e.g. e-mail or SMS)
- address questions on specific themes and get on line personalised answers
from experts
- take part to surveys
The project uses different Open Source softwares as PERL, Apache, PHP, Sympa and Postgresql. You can find our sourceforge pages
here.
What is UnoX1
To provide specific and effective information, organised considering real personal needs: the service is based on the identification of the users with precise needs and interests.
To stimulate and give value to the users’ point of view.
To implement a reliable panel of users who wish to express their interest for the themes, in exchange for the use of better services, and therefore to introduce a valorised source for the change ad improvement of the local Administration.
To have a precise feedback, related to specific issues and users, able to complete and qualify the collected data, through different channels, and positively operate on modalities, on communication channels used every time, as well as on supplied services quality.
To involve the whole Administration in a mutual relation with the user, based on concrete and continuous data exchange, to start surveys on services appreciation and satisfaction, to identify reliable quality and performance indicators.
Unox1 allows to use ITC to implement a virtual place for an effective dialogue with citizens.